Cancellation before loading, and how we handle problems after shipment.
Cancelling before loading
You may cancel an order at any time before the vehicle is loaded. In that case your deposit is refunded under the terms of your sales contract, less any bank charges and any costs already incurred for your order, such as inspection, inland transport or documentation. Please confirm cancellations in writing so we can stop the shipment immediately.
After loading
Once a vehicle has been loaded and the Bill of Lading has been issued, the order cannot be cancelled. Shipping has been booked, documents have been issued in your name, and the vehicle is in the hands of the carrier.
Returns
Vehicles are high-value goods and are not returnable or exchangeable after shipment. Import duties, freight, port charges and local taxes paid at destination are non-refundable in any case. This is standard practice for cross-border vehicle sales and is stated in your contract.
If something goes wrong
If your vehicle arrives with a problem, contact us immediately with photographs and a workshop report. We work through each case individually: replacement parts, contribution to an agreed repair, or another solution negotiated with you. Our Warranty Policy explains what is covered. Raising a payment dispute with your bank before contacting us delays the solution — talk to us first.
Orders cancelled by us
If we cannot supply the vehicle you ordered — for example because the factory discontinues it or the unit fails inspection — we will offer an alternative vehicle, a comparable unit at the same price, or a full refund of the deposit.
Last updated: 7 October 2026. MotoIntell is the export brand of LING FENG AUTOMOBILE CO., LIMITED, Hong Kong (Business Registration No. 80508133).